Frequently Asked Questions

Do you provide SSH access to servers?

By default, we don't. However, you can request SSH access by filling out and returning the SSH Access Request form to info@cleverpuffin.com.

Once you have completed this form please return it to us with a copy of a utility bill and either a copy of your photo card driving license or the photo page of your passport.

What apache modules are installed on the web servers?

The full list of apache modules installed on our web servers is as follows:

mod_actions mod_authn_anon mod_authz_default mod_cband mod_deflate mod_filter mod_log_forensic mod_proxy_ajp mod_reqtimeout mod_suexec mod_alias mod_authn_dbd mod_authz_groupfile mod_cern_meta mod_dir mod_headers mod_logio mod_proxy_balancer mod_rewrite mod_unique_id mod_asis mod_authn_dbm mod_authz_host mod_cgid mod_disk_cache mod_ident mod_mime_magic mod_proxy_connect mod_setenvif mod_userdir mod_auth_basic mod_authn_default mod_authz_owner mod_cgi mod_dumpio mod_include mod_mime mod_proxy_ftp mod_speling mod_usertrack mod_auth_digest mod_authn_file mod_authz_user mod_dav_fs mod_env mod_info mod_negotiation mod_proxy_http mod_ssl mod_version mod_auth_mysql mod_authnz_ldap mod_autoindex mod_dav mod_expires mod_ldap mod_overload mod_proxy_scgi mod_status mod_vhost_alias mod_authn_alias mod_authz_dbm mod_cache mod_dbd mod_ext_filter mod_log_config mod_php-fake mod_proxy mod_substitute

Will you install extra apache modules for me?

Unfortunately, no. Please check the apache modules list to ensure your software is compatible with our servers before purchasing.

Are adult content websites allowed?

Yes, adult content is allowed on our servers provided that the site and content hosted doesn't break any laws within the UK.

Provided that you are able to comply with any and all UK legislation on adult content on the internet, we have no issues!

What happens if my next payment is late?

Don't worry! Normally you'll have 7 days after we send a reminder, in order to settle your account without service disruption. If you need to pay later than expected, please contact us. After 7 days we'll de-activate your account - but retain your data for a further 4 weeks.

How can I cancel my account?

You can cancel your account simply by emailing us at info@cleverpuffin.com. It would be nice if you stated a reason for leaving, but it's not mandatory.

We'll then remove you from our system and you won't receive any more reminder emails.

Can I have a refund?

If you wish to leave us, you have until 7 days after your payment to request a refund. You can request a refund by emailing info@cleverpuffin.com, preferably also stating your reason.

Refund requests on or after 7 days after payment will not be processed.

We aim to process all valid refund requests within 7 days.